Resident Handbook

Introduction

Welcome…..

We want to welcome you to your new home. We are pleased that you have chosen our apartment community and we want your stay with us to be comfortable and enjoyable. The purpose of this handbook is to:

  • Give you important information about our apartment community;
  • Help to provide you with efficient service and a high quality environment
  • Assist you in caring for your suite and your possessions
  • Save you unnecessary expense and inconvenience

The Montlack Realty Company (“Montlack Realty”) is a real estate management company dedicated to maintaining and upgrading residential properties, so as to provide you, the resident, with a good and pleasant living environment. Our Management Office is located at:

12000 Fairhill Road Ste. 108
Cleveland, Ohio 44120
Phone: (216) 421-8400
Fax no: (216) 421-8491
E-mail: office@montlackrealty.com
www.montlackrealty.com

Request for Service/Assistance

The Montlack Realty Office is open Monday-Friday 8 am – 5 pm, Saturday 10 am – 3 pm (by appointment), and Sunday 12 pm – 3 pm (by appointment). Requests for non‑emergency maintenance should be made during those times. The phone number for the Management Office is 216-421-8400.

The Montlack Realty emergency number is 216-538-5388, and should be used for emergency situations ONLY such as:

  • Total lack of heat, electricity, or water
  • Major water leakage
  • Sewage stoppage which you cannot remedy by using a plunger
  • Odor of gas
  • Suspicious activity or a disturbance at the building
  • Non‑operating elevator or garage door

THE EMERGENCY NUMBER IS TO BE USED ONLY DURING EVENINGS, WEEKENDS AND LEGAL HOLIDAYS.

For lock outs, please contact the management office during normal business hours. If after hours, call the emergency number.

When calling the emergency number, leave a message stating: your name, location, type of emergency and a telephone number where you can be reached. The person on call will contact you to discuss your emergency.

Our goal is to provide quality service as quickly as possible. Please be aware that we are often unable to give specific times or dates when service personnel are available for work in your suite. If you are not present when a service call is made in your suite, our personnel are instructed to announce themselves before entering your suite and leave a note when completing the service call.

Move-In Procedures

Montlack Realty endeavors to provide a well maintained apartment community. This effort is reflected in the condition of the surrounding landscaping, entranceways and halls. To maintain this condition, Residents are not allowed to move into any suite through a front entrance, so long as his/her suite is accessible to a back entrance. All personal property, especially furniture, is to be moved in either by the back stairs, through the garage or via the elevator.

Move-In Hours

Residents will only be permitted to move in during regular office hours. This will allow a Montlack Realty Representative to personally meet you, issue keys, parking permits and answer any questions that you may have.

Inspection Reports

At or immediately after your move‑in a Management Representative will meet with you to inspect your apartment. A condition report will be completed during this inspection to establish the condition of your suite.

Utilities

Companies providing utilities not furnished by us will require an application be made prior to your move‑in. The following numbers are given to assist you in ordering utility services:

Dominion East Ohio Gas : 1-800-362-7557

The Illuminating Co. : 1-800-589-3101

AT & T : 1-800-288-2020

Cox Cable (Lakewood) : 216-535-3500

Time Warner Cable : 216-538-5357

Payment of Rent

Payments must be mailed to the appropriate First Merit Bank Lockbox (see welcome packet).

Rent payments must be postmarked by the fifth of each month. Late payments will incur a charge as set forth in your lease. Any check returned for non‑sufficient funds (NSF) will incur a $37.50 charge. Any resident having two or more NSF checks on their account will be required to pay rent by money orders or certified bank checks only.

Parking

Parking facilities on the premises are available only for the use of those persons who have agreed to the terms and provisions of our “License for Parking Privileges”, or have a lease containing a parking provision. No guests or other persons may use parking facilities, except with the permission of the Management Office. All vehicles authorized to park on the property must conspicuously display a Montlack Realty parking sticker on the windshield. Cars parked on the property without this sticker will be deemed unauthorized and towed at the vehicle owner=s expense.

No parking is permitted in areas identified as “Fire Lane”, “No Parking”, or “Private Parking”, vehicles parked in these areas will be towed at the owners expense.

When repairs to the parking facilities are required, it may be necessary to ask vehicle owners to remove their cars for a period of time. In such cases, every effort will be made to limit the resulting inconvenience.

The garage doors are on a timer system and automatically close approximately 30 seconds after opening. Please approach the entrances with caution. If the door begins to close as you are driving through the entrance, DO NOT PANIC; an electronic eye located at the base of the garage doors will automatically raise the door. If there is a power failure in any of the garages, the garage door may be released and lifted with a disconnect handle on the doors. Do not force the door open. If you are outside any such door and a failure occurs, please contact the office, or emergency phone.

Keys for garages or a transmitter, if applicable, may be provided with a deposit. As stated in your “License for Parking Privileges” there is a charge for replacement of your garage key or transmitter. Do not leave the transmitter in your car because it may be stolen, thereby reducing the effectiveness of the security provided by the door.

General Policies

Keys and Locks

Upon move-in, tenants are given two sets of keys. If extra keys are necessary, they must be supplied by the resident. Residents MAY NOT alter any existing lock or install any new lock, knocker or other attachment on any door. The charges for replacement of lost keys are set forth in your lease.

If locks on any public doors or on the doors or windows of your suite are defective, report such problems to our office immediately.

Bicycle Parking

There are bicycle racks in some buildings for residents to lock their bicycles. Please do not lock your bicycles to any pipes in the building. We assume no responsibility for damage or theft of bicycles locked on the premises. If you must take your bicycle to your suite, please use the back stairs of the building,NOT the front stairs.

Trash Disposal

Please contain your rubbish in a strong plastic bag and then put in the dumpsters and/or trash containers provided. Do not use boxes or paper bags or place rubbish on the adjacent ground, where vermin may be able to reach it. Do not store any garbage on the fire stairs at any time, is unsightly, unsanitary and unsafe.

Please contact City Hall in your municipality if you wish to participate in a drop-off or other voluntary program to recycle newspapers, cans, glass and/or plastics.

Disturbances

Social and friendly gatherings of residents and guests are welcomed provided that such gatherings do not become overly loud, obscene or generally objectionable to other residents. Residents are entirely responsible for the conduct of their guests in the apartments or common areas. Please be considerate of your neighbors by keeping stereos, radios, televisions at such volume so as to assure peace and quiet to those outside your suite. To accommodate all residents, excessively loud disturbances will not be tolerated.

Community Appearance

Since this apartment community is your home, we request that you treat it in that way. We are proud of our community and want and need your pride as well. We would like the community to remain a safe and attractive place in which you live and entertain guests. To accomplish this we ask you to abide by the following policies:

  • Window coverings should be attractive in the surroundings. Sheets, blankets, aluminum foil, garbage bags and other such items are not acceptable window coverings. No coverings should be hung on or over any outside portion of a suite or building.
  • Mops, brooms, shoes, toys, etc. are unsightly on fire escapes or other public areas, and should not be stored there.
  • No satellites dishes may be mounted outside of your suite.Door‑to‑door soliciting is not permitted.
  • Trees and shrubbery are a vital and valuable part of the community, and you will be liable for damages should you or your guests mutilate or deface them.
  • No furniture or personal property is to be left on the lawn for any extended period of time.

General Policies

Keys and Locks

Upon move-in, tenants are given two sets of keys. If extra keys are necessary, they must be supplied by the resident. Residents MAY NOT alter any existing lock or install any new lock, knocker or other attachment on any door. The charges for replacement of lost keys are set forth in your lease.

If locks on any public doors or on the doors or windows of your suite are defective, report such problems to our office immediately.

Bicycle Parking

There are bicycle racks in some buildings for residents to lock their bicycles. Please do not lock your bicycles to any pipes in the building. We assume no responsibility for damage or theft of bicycles locked on the premises. If you must take your bicycle to your suite, please use the back stairs of the building,NOT the front stairs.

Trash Disposal

Please contain your rubbish in a strong plastic bag and then put in the dumpsters and/or trash containers provided. Do not use boxes or paper bags or place rubbish on the adjacent ground, where vermin may be able to reach it. Do not store any garbage on the fire stairs at any time, is unsightly, unsanitary and unsafe.

Please contact City Hall in your municipality if you wish to participate in a drop-off or other voluntary program to recycle newspapers, cans, glass and/or plastics.

Disturbances

Social and friendly gatherings of residents and guests are welcomed provided that such gatherings do not become overly loud, obscene or generally objectionable to other residents. Residents are entirely responsible for the conduct of their guests in the apartments or common areas. Please be considerate of your neighbors by keeping stereos, radios, televisions at such volume so as to assure peace and quiet to those outside your suite. To accommodate all residents, excessively loud disturbances will not be tolerated.

Community Appearance

Since this apartment community is your home, we request that you treat it in that way. We are proud of our community and want and need your pride as well. We would like the community to remain a safe and attractive place in which you live and entertain guests. To accomplish this we ask you to abide by the following policies:

  • Window coverings should be attractive in the surroundings. Sheets, blankets, aluminum foil, garbage bags and other such items are not acceptable window coverings. No coverings should be hung on or over any outside portion of a suite or building.
  • Mops, brooms, shoes, toys, etc. are unsightly on fire escapes or other public areas, and should not be stored there.
  • No satellites dishes may be mounted outside of your suite.Door‑to‑door soliciting is not permitted.
  • Trees and shrubbery are a vital and valuable part of the community, and you will be liable for damages should you or your guests mutilate or deface them.
  • No furniture or personal property is to be left on the lawn for any extended period of time.

Floors/Floor Coverings

Wood

When cleaning all hardwood floors, use lukewarm water with white vinegar (1 cup of vinegar per gallon of water). Mild, non-abrasive liquid detergent and a sponge may be used for stubborn spots.

Please DO NOT use Murphy=s Oil soap or wax on the hardwood floors.

Carpet

It is necessary to vacuum the carpet frequently. If something is spilled on the carpet, immediately scrub it out with a carpet cleaning solution.

Tile

When washing your tile, please use a mild cleanser and warm water. Most kitchen floors are “no wax” floors; they require only cleaning.

Kitchen Cabinets and Countertops

Kitchen Cabinets

Wood cabinets should be treated just like any other good wood furniture. Clean with the same cleaners and polishes you use for the rest of your wood furniture.

For laminated plastic cabinets like Formica, and metal cabinets, simply wash with a mild soap and water, rinse and dry.

Countertops

The countertops are made of high pressure, laminated plastic and are not harmed by ordinary solvents, and withstand heat up to 275 degrees. Mild soap and water may be used to clean countertops. You should NOT set cooking utensils from your oven or range top directly on the countertop as the utensil is usually hotter than 275 degrees. Do NOT cut anything directly on a counter top; use a cutting board.

Windows, Doors and Screens

Windows act a great deal like a thermometer and are the first indicators of excessive moisture in a room. Condensation occurs when moist warm room air comes in contact with a colder surface such as glass. The remedy is to cut down the moisture content of the area by opening windows and turning on bath and kitchen fans.

Aluminum Windows

These can be maintained in proper operating condition by the use of soap and water on the aluminum when washing the glass. Most sliding windows, horizontal or vertical, are designed for a ten pound pull. If sticking occurs or excessive pressure to open and close is necessary, use a silicone lubricant, found at most hardware stores. Do not use a petroleum base material.

Patio Doors

The same care given to aluminum windows should be applied to patio doors. Be sure there are no foreign objects in the track which might impede the proper operation. Acquaint yourself with the operation of the door hardware for maximum security.

Wood Windows

If you have double‑hung wood windows that show a tendency to stick, rub the end of a candle on the window track. Moving metallic parts of casement or awning type wood windows should be oiled or greased as necessary.

Screens

You should use your screens carefully to avoid damaging them. Any missing or torn screens will be replaced or repaired at the cost of the residents.

Pest Control

Insects that invade an apartment can be divided into 3 classifications. Some are destructive to the building, others are a menace to health, and some are a nuisance to have around.

Keep in mind; it’s impossible to control all insects l00% of the time. A number of insects, like clover mites and flying ants, have a short life span. They originate outside and migrate into the dwelling at certain times of the year ‑‑ for a short time.

Roaches …most kinds can be controlled with insecticides available at your supermarket. You can prevent an infestation by practicing good housekeeping and being very careful about things brought into your apartment.

To assist in pest control, we maintain a systematic extermination program, which may include fumigating all suites of your apartment building. We may ask that residents assist by removing items from their kitchen cabinets.

If we are unable to fully fumigate your suite, the hardy roach (which has survived on this planet longer than humans) will simply travel from the other, fumigated areas to yours‑‑‑so, please cooperate.

Move-Out Procedures

Your security deposit is not pre‑paid rent; it is a deposit to ensure the fulfillment of all lease provisions, including those related to apartment damage. The security deposit may NOT be applied as a final rent installment. If you make all rental payments required by your lease, only charges for damages, excluding normal wear and tear, will be deducted from your security deposit. In order to receive back your full security deposit, you must:

  1. Fulfill the terms and conditions of your lease and not owe any rental or other charges.
  2. Give us forty-five (45) days’ written notice of intent to terminate your tenancy and vacate your suite on or before your lease expiration date.
  3. Leave your apartment in a clean condition, with no damage beyond normal wear and tear.
  4. Give our office a valid forwarding address.

Your suite is not considered “vacated” until all keys (and, if applicable, garage door transmitters) are returned to your resident manager or our office.

There are certain procedures to be followed when you vacate your suite.

  1. Depending upon the building in which you live, (see “Move‑In Procedures” on pg. 5) all possessions should be moved out by the back fire stairs, the elevator or the garage, and no furniture or any other personal property may be moved out through any front entrance.
  2. When moving out, you must leave the apartment in a clean condition. Please review your lease for a description of your responsibilities.
  3. No personal property or trash is to be left in the apartment, garage, hallway or storage locker after your move‑out. When you notify our office of your intent to vacate, you will be supplied with a move‑out form which explains the various charges for cleaning the apartment.
  4. You and a Montlack Representative will evaluate your suite at the time you turn over your keys. Any and all damages, above normal wear and tear, resulting from your tenancy shall be appropriately assessed.
  5. Finally, please inform the utility companies and post office of your pending move.
Montlack-Footer-Logo